A policy designed to be understood
This policy applies to our website, forms, chat, calls, and other interactions related to Switch2Energy services.
Information you share
Details you voluntarily provide when requesting guidance or communicating with us.
Responsible use
We use your data to assist you, improve our service, and present relevant options.
Protection and control
We apply security safeguards and respect the rights available in your jurisdiction.
Introduction
Switch2Energy ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and safeguard information when you visit our website or interact with our services.
Information we collect
The information we collect depends on how you interact with Switch2Energy.
Personal information
When you voluntarily submit information through forms, chat, or phone calls, we may collect:
- Full name
- Phone number
- Email address
- Service address or ZIP code
- Utility provider information
Automatically collected information
We may collect data such as your IP address, browser type, device information, pages visited, and referring URLs for analytics, operation, and security purposes.
How we use your information
- Provide, personalize, and improve our services
- Contact you about energy-related options and offers when appropriate
- Respond to questions and support requests
- Measure website and campaign performance
- Prevent misuse and comply with legal obligations
How we share information
We do not sell your personal information. We may share information with authorized partners, service providers that support our operations, communication or marketing platforms, and authorities when legally required.
We require service providers to use information only for the agreed services and in accordance with applicable obligations.
Cookies and similar technologies
We may use cookies, pixels, and similar technologies to remember preferences, improve the experience, protect the site, and measure advertising performance. You can manage these technologies through your browser settings.
Data security
We apply reasonable technical and organizational safeguards to protect information against unauthorized access, use, alteration, or disclosure. However, no transmission or storage system can guarantee absolute security.
Your rights and choices
Depending on your jurisdiction, you may request access to, correction of, or deletion of your personal information. You may also ask about its processing or withdraw certain consent where applicable.
To submit a request, use the contact information at the end of this page.
Children’s privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
Changes to this policy
We may update this Privacy Policy to reflect changes in our services, processes, or applicable requirements. We will publish the updated version on this page and identify the date of the latest revision.
Contact us
If you have questions about this policy or would like to submit a request related to your information, please contact us.